The questionnaire used contains 3 to 8 questions, which can be controlled remotely online via a personal account. This contains pre-programmed categories with validated question sets and answer options. Questions can be turned on or off with the push of a button. Questions can be answered by means of smileys, report figures or written answers. In addition, it is possible to ask openended questions and, for example, collect postcodes and e-mail addresses.
The results, which arise from the use of the system, are live and directly visible via a Business Intelligence environment. In addition, this dashboard offers the possibility to compare results over different periods of time.